If an item is returned brand new and still factory sealed, in new condition, no processing fee will be charged, excluding the original outbound (shipping) fee.
If the item comes back to us in used or open box condition, the original shipping fee and an up to additional 20% processing fee will be deducted from the refund.
When opened items are returned, these can no longer be sold as brand new, we must then sell them at a significantly cheaper price, therefore we must charge up to a 50% processing fee for open box return items.
Up to 5 business days from the time we received returned item.
Please keep a record of your tracking information to Best Connections Inc.
Please Contact us at firstname.lastname@example.org
for a RMA number.